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Customer Service

Shopping
Our exquisite bridal and wedding lingerie collection can be purchased on-line and at our new showroom at 264 Newbury Street, Boston. Note: We are open BY APPOINTMENT ONLY for bridal undergarment fittings weekdays between 10:00 and 6:00 P.M. Our bridal shower gifts such as chemises, garters, peignoirs etc are warehoused north of Boston and ship out via phone and internet orders only. You may also pick up internet orders by calling ahead and have it arranged for pick up in our Newbury Street showroom. Our experienced sales staff and professional fitters can help you find the best in fine Bridal lingerie. You may also send us an order by mail,fax,phone and through this secure and easy to use web site. We accept Mastercard, Visa, American Express and Discover. We do not accept checks. Credit card sales are not charged to the customer until the product has been shipped.

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Special Promotions
Click on the promotion list below to select our recent promotions, if any. Join our mailing list to be the first to hear about them. Discounts will be calculated and taken when items are shipped. Codes must be added to your shopping cart prior to check out in order to receive the discount. Promotions and discounts will not be given on prior purchases.
Click here for PROMOTION LIST

Interested in receiving updates on sales and special promotions?
Join our mailing list in the top right column of any page.

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On-Line
The most convenient method to purchase UnVeil bridal lingerie is through our secure site on-line. Bridal lingerie gifts can be made on-line easily through our site or by calling us for expedited shipping. Orders are encrypted and processed through our secure server. Rest assured your credit card information can safely be transmitted to us. Simply select the items you wish to purchase to add them to your shopping cart. Proceed to the check out and follow instructions.

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Fax Back
We no longer accept Faxed orders.

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Mail
To order by mail, print the order form included in your shopping cart. If paying by cashiers check or money order make checks payable to:

Lingerie Studio, Inc.
264 Newbury Street
Boston, MA 02116

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Phone
To order by phone simply call us toll free at 1-866-578-8346. You can contact us Monday through Friday Eastern standard time between the hours of 10:00 and 6:00. We can provide overnight delivery for phoned in orders placed by 3:00pm EST to the following metropolitan areas; Boston, New York, Philadelphia, Pittsburgh, Atlanta, Miami, Dallas, Houston, Minneapolis and Chicago.

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Shipping

  1. All Unveiledbride.com orders under $75.00 are charged a flat $6.00 for U.S. Post Office priority mail shipping. Shipping is FREE for orders over $75 or if an item is shipped separately because it is backordered. We also provide shipping to P.O. Boxes. Shipping fees are non-refundable.
  2. We provide overnight shipping for a flat rate of $30 per order. Please contact us at our toll free number 1-866-578-8346 for any orders requiring overnight delivery.
  3. Shipping is only available within the United States and Canada. There is a $25.00 flat rate for shipping to Canada. This charge will be added to your total when the items are processed and shipped. We regret we cannot fill any other international orders at this time.
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Privacy
We respect a customers wish to shop anonymously. We only use personal information to process sales transactions, track demograhics and consumer trends and to provide us with a list of customers for special services and promotional offers. We do not provide anyone outside of our company with data on our customers nor do we purchase data on our customers.

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Processing and Delivery
An acknowledgement of your on-line order will be mailed to you within 24 hours of receipt of the order.
 
All inventory listed in our on-line bridal lingerie boutique is available and ships from our Boston wedding lingerie boutique and warehouse. Orders are processed and shipped daily from our boutique via USPS. Items are normally received within three to five days from the date of purchase. We may, however, be temporarily out of stock in some sizes and/or colors. We make every effort to quickly process re-orders for popular items and aim to deliver your order within four weeks. Out of stock items imported from Europe may take several weeks. You will be notified of these delays via emai.

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Gift Orders
Bridal lingerie makes an excellent gift for the discriminating bride. All of our orders are wrapped in delicate tissue paper and are shipped in our custom boxes. Our standard packaging creates a beautiful presentation on its own but for that extra special someone we will wrap your gift in exquisite paper surrounded by beautiful satin ribbon. With our gift order packaging your special gift is sure to be a hit. A separate gift tag will also be provided so you can personalize your shower gift. Gift order wrapping is available for an additional $6.00 per purchase.

Gift Certificates
Unable to decide which section is the best for that special someone. Order a Unveil gift certificate. Introduce her to all of the wonderful ensembles provided by the on-line boutique for the finest in wedding and honeymoon lingerie. Mothers of the bride can take advantage of providing something beautiful for their daughters trousseau in a more discreet manner.
 
ORDER GIFT CERTIFICATE - click here

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Email Us
Questions or comments email us at Sales @UnveiledBride.com
You may also call us at our toll free number (1-866-578-8346).

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